Terms and Conditions

REFUNDS & RETURNS POLICY

Rowing New South Wales is primarily a service organisation to its members and any membership, affiliation or service fees are generally non-refundable except as provided for by this policy.

Any refunds that are issued will be made in AUD and any losses incurred on international exchange rates will be borne by the customer.

Regatta Entry Fees
Regatta entry fees where collected by Rowing New South Wales for regattas directly under it's jurisdiction are non-refundable except in the following circumstances:

  1. Fees are paid for entry into an event which is subsequently not contested due to lack of entries. Entry fees for these events only will be refunded.

    Where such an entry is moved to, or combined with another event, and the crew is actually included in the regatta draw, then a refund of the entry fee is not available.

  2. The regatta is cancelled ahead of time and prior notice is given of its cancellation. In this case all entry fees will be refunded.

    If the regatta is cancelled due to force majeure conditions, refunding of entry fees will be at the discretion of Rowing New South Wales. However as a general rule there are no refunds available once a regatta has commenced i.e. there are no refunds for uncontested events where a regatta is abandoned before completion.

  3. The regatta is postponed for whatever reason. The original entry fees will be held in-lieu of any entries subsequently made in the postponed regatta. If the subsequent total entry fee amount in the postponed regatta is less than that originally paid then any difference will be refunded.

Where regatta entry fees are collected by Rowing New South Wales on behalf of one of its affiliates and are then on-forwarded to that affiliate organisation, then no refunds will be issued directly by Rowing New South Wales.

Ticket Sales
Where Rowing New South Wales sells tickets to events under its organisational control, then the purchase of those tickets is non-refundable unless the event is subsequently cancelled, in which case the purchase price will be refunded less any handling fees to be determined at Rowing New South Wales' discretion.

Merchandise
For standard stock item orders we will provide a refund, credit or exchange under the Trade Practices Act 1974, if the product:

  • is or becomes faulty through no fault of your own.
  • is not fit for a stated purpose or a purpose you made known to our sales staff.
  • doesn't match our description or sample.
  • has defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.

Special Orders: If we make an order on your behalf for a special product, a refund or exchange cannot be obtained. This will be made clear to you by our staff member when ordering and marked clearly on your invoice.

Rowing New South Wales reserves the right to reject the refund, credit, or exchange of any product that is returned without all original accessories or packaging, has been misused, or is not accompanied by the original invoice or other proof of purchase.

Any freight charges applicable to refund, credits or exchanges are required to be paid by the customer.

DELIVERY

Delivery of pre-purchased tickets will be by standard Australia Post mail (2-5 business days) and is included in the purchase price of the ticket. In certain cases ticket purchases may also be held for pickup at the Rowing New South Wales office or at the venue. This option will be notified at the time of purchase.

Delivery of merchandise orders within Australia will be charged at standard Australia Post rates. If postal charges are not known at the time of placing your order then we will contact you to confirm delivery charges prior to completing payment processing and dispatch of your order.

International orders.
Deliveries can be made to most countries where it is practical to do so using standard postal delivery.

Transit Goods Insurance
We do not automatically insure unless you specifically request it in which case you will be advised of the cost prior to completion and dispatch of your order.

Damaged Goods
Rowing New South Wales accepts no liability for their loss or damage in transit. If you suspect that the parcel has suffered to the point where the goods inside are damaged - do not open the parcel. Contact the carrier.